Download this white paper to learn how to:
Understand the home network to provide a reliable in-home experience
Monitor and proactively care for a 5G gateway as a managed device
Utilize machine learning based workflows for technical troubleshooting and zero-touch customer care
Given the high costs of 5G FWA customer acquisition and care, the ability to address any service issues before dissatisfaction and churn set in will be paramount to the success of any program. A well-designed 5G FWA service that allows providers to differentiate on customer experience from a monitoring and care perspective offers a new opportunity to accelerate revenue and boost brand loyalty.
84% of customers say the experience a company provides is just as important as its products or services (State of the connected consumer, Salesforce, 2019).
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