Title: Accelerating operations transformation through managed business models
Time: On demand
Duration: 45min +15min Q&A
Digital transformation and cloudification continue to top CSPs’ challenges in operations. The industry verticals CSPs are targeting have unique requirements and KPIs, and it is difficult – if not impossible – to meet these customer needs with traditional operating models. Siloed operations continue to prevent CSPs from monetizing 5G investments, and they are looking to strategic partners to help them improve network quality and the customer experience through agile operations and service delivery. Managed operations business models are key to unleashing this potential.
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How operations partnerships are changing and why
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How to increase productivity and agility in network operations
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Boost customer experience and realize 5G investments
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Drive innovation and better service delivery through agile operations
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Adrian Raye
Head of Managed Services, Cloud and Cognitive Services
Nokia
Adrian is the head of Managed Services at Nokia. He is a telecom executive with a 25-years career in the IT/Telco industry and has managed engagement teams to secure large complex ICT deals. He leads transformation programs including outsourcing and managed services projects. He is passionate about injecting intelligence and digital transformation into operations and has a strong track record in creating data driven organizations.
Andy Hicks
Principal Analyst, Telecoms Technology and Software Group
GlobalData
Andy Hicks is Principal Analyst in GlobalData’s Telecoms Technology and Software Group. He has been researching telecoms orchestration, operations, and digital transformation since 2007, with a special focus on . In addition to his regular research, Andy has delivered complex consulting engagements for communications service providers, network and IT vendors, and national regulators. He speaks regularly at industry and company events, and is quoted regularly in the trade and business press.
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Carlijn Williams
Head of Marketing Cloud and Cognitive Services
Nokia
Carlijn Williams is the Head of Marketing for Nokia’s Cloud and Cognitive Services business. She talks about how automation, cloudification, cyber security, AI and new business models continue to accelerate digital transformation in operations for CSPs and enterprises. She was responsible for launching new monetization solutions for CSPs to help grow their enterprise business, including Nokia WING and Nokia Data Marketplace. Carlijn holds a degree in Economics and Communications and lives in the UK.