Title: Zero Touch approach to managing Fixed Wireless Access customer experience

Time: On demand

Duration: 45 minutes

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Fixed Wireless Access offers CSPs a new compelling strategy for competing on the home network – whether 4G today or 5G tomorrow. Of course delivering a new technology means the customer experience must be exceptional or you risk forfeiting that acquisition cost, so how can you accurately target customers and provide them the kind of easy onboarding and care experiences they get in other industries? Join our webinar to discover these secrets to increasing loyalty while delivering FWA.

Topics Covered
  • Key Challenges and building blocks for zero touch experience across customer journey.

  • How to use intelligence to drive efficiency and exceptional customer experiences.

  • Use case from successful CSP deployment

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Ajay Pande
Global Head Business Development – Digital Experience

Ajay Pande has over 20 years of experience within the telecommunications sector and is currently the global leader for the Digital Experience business development team within Nokia Software. He leads a diverse global team dedicated to empowering Nokia’s customers with the latest in software applications and innovations so that they in turn can offer a better “digital experience” to their end-users along every step of the customer journey.

Since joining Nokia (formerly Alcatel-Lucent) in 2001, Ajay has held various roles spanning engineering, services, marketing, and business development. He has held offices in both Canada and Belgium. Ajay has also been a board member for several industry association including most recently as Past Board Chair for NATI, Newfoundland Association of Technology & Innovation, representing a $1.6 billion-dollar tech sector within Atlantic Canada. Ajay holds a Bachelor's degree in Electrical Engineering and Master of Business Administration from Memorial University of Newfoundland.

Hossam El-Geneidy
Head of Presales in MEA for Digital Experience

With over 13 years of experience in the Telecommunications industry, Hossam has held numerous Business development and Presales roles.

He is currently leading the Digital Experience Presales team in Middle East & Africa, the team is spread across the region with the objective to empower service providers with Nokia’s Software solutions in the Digital Services era.

Hossam holds a Bachelor's degree in Communications and Electrical Engineering, he currently lives in UAE with his family and enjoys practicing sports especially swimming.

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Chandra Tiwari
CTO Nokia Software MEA

Chandra leads Technology function in CTO role for Nokia Software MEA.

He joined Nokia Software in Dec 2019 takes active role in customers engagements across MEA region to discuss how technology available globally can address business challenges and pain point for CSPs in the region.

Chandra comes with Operator background working as CTO/CTIO in various Operating countries in MEA region.

He is passionate about using technology as business enablers and spent last 2 years as a successful entrepreneur in cloud computing area, enabling enterprise digital journey through public clouds.