Winning in the digital economy: the rise of new value chains

Summary

As Telcos are gearing up and readying their battle stations for this new world of uber-connectivity, of 5G requirements, of IOT marketplaces and more, they also face the inevitable reminder of the changing landscape.

In this new landscape, players who continue to rely on legacy refresh cycles cannot generate the necessary change velocity to thrive from new global business models.

This transformation requires more than just a culture shift – it necessitates Telcos to reimagine their business, to metamorphose into veritable disruptors, to become true innovators.

Topics Covered

What will define true innovation for an industry focused on creating connections? The ability to create innovation from within these connections – to expose and enable unique and stimulating value chains that in turn generate even more value – a veritable virtuous cycle of value creation.
Would you like to know how Salesforce is supporting it's customers through the need to accelerate the digital journey to provide a seamless customer experience?
Are you ready to adopt to a more agile business ecosystem for the future? With 5G and wider ecosystem affecting the way your customers buy and consume communications services, operators must be ready to adapt quickly and efficiently starting with a B2B2X business and operating model.
Turning innovation into transformation at BT - Uncover BT's digital transformation journey.

Speakers

Simon Osborne
Head of Portfolio Strategy
Nokia

As the Head of Portfolio Strategy, Simon is responsible for the direction of the Nokia Software Portfolio. While the industry embraces all aspects of digitalization, Simon works with CSPs and partners to solve these challenges by ensuring they have new software tools, approaches and architectures to be successful. During 25 years in the industry he has held senior positions in solution architecture, product engineering, product management and product strategy within ISV’s, service providers and network providers.

Vicky Nisbet
Area Vice President Communications
Salesforce

Vicky leads the Communications & Media Industry for Salesforce in the UK after joining just over 2 years ago. She has over 25 years experience in the technology business at Salesforce, Oracle, SAP & Ceridian supporting businesses on their transformation journey's through the adoption of technology for HCM, ERP and CRM.

Julian Ryan
Client Advisor
Salesforce

Over 20 years of experience in the communications industry working with Operators, Vendors and Software vendors. I have been lucky to work in a variety of positions and seen the industry evolve and transform across the many domains such as network to customer experience. For the last 10 years I have been a strategy advisor to large telco accounts focusing on complex transformation in the CRM and Customer Experience space.

Simon Evatt
Director of Customer Service Technology and Analytics
BT

Simon is Director of Customer Service Technology & Analytics and a member of BT’s Customer Care leadership team. Customer Care at BT is one of the largest customer service organisations in the UK with around 15,000 advisors across the UK and Ireland supporting our BT, EE and Plusnet brands. Simon works with BT Technology and partners like Nokia to design, deliver and operate all of the technology that BT’s advisors and contact centre support teams use, whilst also being responsible for delivering the operational, product and customer experience insight used to run the business.

Moderator

Elizabeth Hunt
Head of Marketing UK&I
Nokia