Title: Next generation service operations with Customer Experience Analytics to boost efficiency
Time: On demand
Duration: 30 minutes
Becoming a customer and business centric digital service provider
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Why moving towards customer-centric operations and cognitive decision-making at scale across the entire organisation is a must
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How to elevate the overall performance by executing more effectively rather than just more efficiently
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How to improve Net Promoter Score with Customer Experience Analytics
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What is required to ensure decisions and daily activities across departments contribute to the overall business goals
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Santeri Jussila
Head of Digital Insights PLM at Nokia Software
Nokia
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Malla Poikela
Head of Marketing, Digital Operations and Digital Insights
Nokia