Title: Four keys to increasing loyalty with Fixed Wireless Access

Time: On demand

Duration: 30 minutes

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Nokia consumer research shows Fixed Wireless Access rated as the #1 use case they want from 5G. Of course delivering a new technology means the customer experience must be exceptional or you risk forfeiting that acquisition cost, so how can you accurately target customers and provide them the kind of easy onboarding and care experiences they get in other industries? Join our webinar to discover these secrets to increasing loyalty while delivering FWA.

Topics Covered
  • Customer Experience

  • Fixed Wireless Access

  • Analytics

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Shelley Schlueter
Head of Customer Experience Marketing

Shelley is the Head of Storytelling at Nokia, focusing on content strategy and evangelizing Nokia’s messages to the market. Having held a wide variety of IT, engineering and marketing roles throughout her 20 year career, Shelley has always been committed to close collaboration across teams to drive the business forward and create better ways of working for everyone. Her off hours are full of camping, yoga and roller skating with the family.

Ajay Pande
Global Head Business Development – Digital Experience, Nokia

Ajay Pande has over 20 years of experience within the telecommunications sector and is currently the global leader for the Digital Experience business development team within Nokia Software. He leads a diverse global team dedicated to empowering Nokia’s customers with the latest in software applications and innovations so that they in turn can offer a better “digital experience” to their end-users along every step of the customer journey.

Since joining Nokia (formerly Alcatel-Lucent) in 2001, Ajay has held various roles spanning engineering, services, marketing, and business development. He has held offices in both Canada and Belgium. Ajay has also been a board member for several industry association including most recently as Past Board Chair for NATI, Newfoundland Association of Technology & Innovation, representing a $1.6 billion-dollar tech sector within Atlantic Canada.

Ajay holds a Bachelor's degree in Electrical Engineering and Master of Business Administration from Memorial University of Newfoundland. He also holds a patent for, "Multicasting High- definition Content to Consumer Storage".  Ajay and his wife reside in St. John’s, Newfoundland with their two children and their Boston Terrier, Bo. On weekends they can be found hiking and exploring many of its amazing ocean trails.

Ajay Pande
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