Title: Four keys to increasing loyalty with Fixed Wireless Access
Time: On demand
Duration: 30 minutes
Nokia consumer research shows Fixed Wireless Access rated as the #1 use case they want from 5G. Of course delivering a new technology means the customer experience must be exceptional or you risk forfeiting that acquisition cost, so how can you accurately target customers and provide them the kind of easy onboarding and care experiences they get in other industries? Join our webinar to discover these secrets to increasing loyalty while delivering FWA.
Fixed Wireless Access
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Head of Customer Experience Marketing
Shelley is the Head of Storytelling at Nokia, focusing on content strategy and evangelizing Nokia’s messages to the market. Having held a wide variety of IT, engineering and marketing roles throughout her 20 year career, Shelley has always been committed to close collaboration across teams to drive the business forward and create better ways of working for everyone. Her off hours are full of camping, yoga and roller skating with the family.
Global Head Business Development – Digital Experience, Nokia
Since joining Nokia (formerly Alcatel-Lucent) in 2001, Ajay has held various roles spanning engineering, services, marketing, and business development. He has held offices in both Canada and Belgium. Ajay has also been a board member for several industry association including most recently as Past Board Chair for NATI, Newfoundland Association of Technology & Innovation, representing a $1.6 billion-dollar tech sector within Atlantic Canada.
Ajay holds a Bachelor's degree in Electrical Engineering and Master of Business Administration from Memorial University of Newfoundland. He also holds a patent for, "Multicasting High- definition Content to Consumer Storage". Ajay and his wife reside in St. John’s, Newfoundland with their two children and their Boston Terrier, Bo. On weekends they can be found hiking and exploring many of its amazing ocean trails.
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