Title: Digital First: The Now and the Next of extraordinary customer experience

Date: On Demand

Duration: 40 minutes

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In the current crisis, telecom operators are demonstrating the vital role they play in supporting the virtual century as digitalization accelerates the way we work, learn and live. It is clear that the only choice for society and business is to embrace digitalization and move towards the new normal.

As digital business becomes mainstream, delivering outstanding customer experiences through new technologies is a top priority. For most organizations, digital transformation has gone from a leading-edge ambition to a business imperative.

Join us as we explore the Now and the Next of customer experience in the 5G era. Learn about the role of artificial intelligence, automation and agility in building trust, transparency and immersive experiences to win in the virtual century.

Topics Covered
  • Digital transformation

  • Customer experience

  • Fixed wireless access/ 5G

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Brian McCann
Chief Product Officer, Nokia Software

Brian's role encompasses portfolio & technology strategy and management, common software foundations, DevOps, and central engineering services such as Performance/Reliability for Nokia Software.

Tejas Rao
Managing Director and Global 5G Offering Lead for Accenture's Network Practice

Tejas Rao leads the 5G offering globally and Mobile Network Practice capability team, and business development activities in North America. Tejas has over twenty five years of experience in mobile telecommunications industry, consulting, mobile devices and digital platforms and next generation wireless networks (4/5G), client-server architecture, and design of complex business application systems.

Tim Smith
VP Sales Europe, Nokia Software

With a strong background across both IT and Telecommunications industries, Tim Smith now leads Nokia Software in Europe. Tim’s career started in Financial Services, working in the trading and sales departments of Hambros Bank. From there, Tim joined Oracle Corporation, managing large scale enterprise transformations with special focus on the non-IT factors that can affect transformation success. Tim joined Portal Software in 2004, working as part of the global account team for Vodafone. Oracle’s acquisition of Portal software saw the creation of Oracle’s Communications Global Business Unit, where Tim headed the global account team for Vodafone. Tim Joined Nokia Software in November 2018

Peter Middleton
Global Alliances Director, Nokia Software

Peter was sponsored by BT to study Electronic Engineering at Northumbria University . Following his studies Peter worked in the area of Public Network Management and Surveillance seconded to a BT HQ unit. On leaving BT he worked with various companies in the field of Network Configuration and Management. These included Mentor Graphics, NEC, and TSB international, holding various roles in Product and Marketing Management in the UK, North America and APAC. Peter joined Comptel in 2011 and after successfully building a world class alliances team, moved to Dallas to head up Comptel's North America business. Following Nokia's acquisition of Comptel Peter relocated back to the UK and now runs Nokia Software's business with key Strategic Partners in Consulting and Systems Integration. In his spare time Peter is a Coastguard Rescue Officer in his home area of Mevagissey, Cornwall and enjoys distance running, having completed many & and full Marathons