The Nokia customer experience management platform is probably the most powerful tool we implement within our business. It unites all aspects of the business: customer care, commercial, customer experience, networks and IT.
We will leverage Nokia's IoT technology to help address urban challenges faced by our government and commercial customers. We also look forward to building viable business models on this nascent technology.
Telefónica has always aimed to offer the best possible experience to our customers…. With Nokia’s eSOC solution, we have…automated customer experience management, granting us flexibility and adaptability that serves as a key differentiator.
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