5G is expected to enable extraordinary experiences to consumers and enterprises alike, from immersive entertainment to machine remote control. Many of these new services will require a partner ecosystem and new business models, which means changes to people, processes and tools must be part of the shift to monetize 5G. Better visibility to the customer and their touchpoints will also be required, with service provider employees being one of the touchpoints that must be enhanced.
Bringing these factors together will allow service providers to get their share of the estimated $2 trillion 5G market and ensure long term loyalty of their customers.
Research Analyst, European Infrastructure Group
Cloud Market Development
Head of Software Industry Iniatives
It is clear from the first Nokia 5G Maturity Index that operators have plenty of ambition for 5G. However, most acknowledge they are uncertain about the actions they must take to achieve their goals.
Senior Principal Analyst, Analysys Mason
“It is clear from the first Nokia 5G Maturity Index that operators have plenty of ambition for 5G….
However, most acknowledge they are uncertain about the actions they must take to achieve their goals.”