Subscribers have huge expectations for accepting incredible encounters of customer care experience across all greater part of the channels they utilize. Giving subscribers problematic or even run-of-the-mill isn’t an alternative – if not delivered correctly, customer care can become an expense that negatively impacts the business.
Delivering the kind of omni-channel service that today's customers expect is no simple task. But it's not impossible. Please register for this webinar to discover how it can be done effectively to deliver the business benefits of omni-channel customer experience. Some of the questions we'll answer include:
Rhodo is the Marketing Manager of Customer eXperience Solutions (CXS) in all facets of call center, self and proactive care/analytics. She is an active member of CETS and BMMA. Rhodo holds an MSc.in Computer Science from the Electrotechnical University of Prague and can provide remarkable dialogue in English, Portuguese, Greek and Czech.
Bipin is leading the Nokia Customer Care Platform and the Home, Mobile and Field Care solutions. Bipin has experience supporting leading CSPs in their Care transformation initiatives to deliver an omni-channel support experience for their customers. Bipin holds a MSc. in Mechanical Engineering from the University of Virginia.
Amy leads the marketing programs for Nokia's software business. Having also held senior roles in product marketing and business management, Amy currently drives all aspects of marketing — from outbound strategy and positioning to market launch and campaign leadership.