Nokia

Proactive Care: Let go of costly high-touch human actions

How the role of analytics is making proactive customer care possible

Many organizations experience challenges as they try to draw actionable insights from a world of big data…

  • Reactively seeking small patterns and insights from data, and then having the ability to act on it
  • Shifting from the analysis of what happened in the past to predicting what might happen in the future – from reactive to proactive care
  • And ultimately moving from manual, people-heavy decision making to automated machine-assisted decisions that accelerate business and aid competitive advantage

In this white paper, learn how cutting edge machine learning algorithms from Bell Labs can help you take action ahead of your competitors – by going beyond looking in the rear-view mirror to predicting what’s next. Enhance your business applications with machine intelligence to evolve from simple descriptive analytics to prescriptive recommendations for next generation customer care.