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As cable operators respond to new service opportunities amid intensifying competitive pressures, success will be dictated by how well they can transform the (CX) customer experience.
The good news is that operators can turn the CX challenge into opportunity by implementing a customer experience management (CEM) platform.
This white paper explores CEM and how it has the power to fully exploit the power of advanced intelligence to improve customer care and streamline the execution of responsibilities that go into maximizing customer satisfaction.
